Business Process Outsourcing
The term Business Process Outsourcing has achieved a wide meaning with the advent of the Information technology. Servicing industry is mainly dependent on this pillar which leverages the technical and analogical resources available to curb the rising demands of the industry. The most common examples of BPOÃ¢â‚¬â„¢s are call centers, human resources, accounting, and payroll outsourcing. It may also use offshore resources. It includes the softwareÃ¢â‚¬â„¢s, process management and the people to operate it.
Business Process Outsourcing history
This term crept into the global business vocabulary in mid 1980Ã¢â‚¬â„¢s after the great revolution in the IT sector which vouched for the changes in strategies and goals and also struggled for the means to achieve them. Business houses generally vouch for this method to curb the costs of labour, technology, capital and resources. Outsourcing means transferring or sharing the decision making of a business function to an outsider and it involves a control of labour processes rather than entering in contracting relationships. The important segments of outsourcing include information technology, human resources, facilities and real estate management, and accounting. Call centres and customer service supports are also an important means of outsourcing for some companies.
Offshoring and offshore business process outsourcing